Shipping Policy

We are committed to delivering your orders quickly and reliably. Below is an overview of our processing times, shipping methods, and carriers.

Shipping Destinations

Our delivery coverage is Australia and New Zealand.

Order Processing

Orders are generally processed within 1–5 business days after payment confirmation.

Estimated Transit Times

• Australia: 1–7 business days after dispatch for orders fulfilled from Australian stock.
• Shipping Partners: AusPost, AusPost Express, Fastway Couriers

International Shipping

• New Zealand: approximately 8–10 business days after dispatch. Carrier: NZ Post (via UBI)

Items requiring an alternative delivery service may take longer. Please contact us before ordering to confirm the applicable delivery estimate.

Delivery Information

Processing time is separate from transit time. All timeframes are estimates, not guaranteed delivery dates. Remote locations, public holidays and carrier delays may extend delivery times. Tracking details will be provided once your order has been dispatched.

Tracking Information

Tracking numbers are provided for all express services and most standard international shipments. You will receive a tracking link via email once your order has shipped.

Questions

If you have any questions regarding your order or shipment, please contact us at support@loyalautopart.com.

Supplementary Statement

To ensure you receive your package as quickly as possible, we prioritize shipping from the warehouse nearest to your location. If the nearest warehouse is out of stock, your order will be shipped from another location with available inventory. This may cause temporary delays in tracking updates, but we will do our best to process your order promptly, including upgrading the shipping method when necessary.